"Since iQuote is an extension of the A+W Software we use internally, it eliminates the need for customers to call in and confirm orders,yet it offers them the option of checking our web portal day or night for order status, even when our factory is closed."
Value Windows and Doors combines precision manufacturing technology, high-quality materials and expert workmanship to produce some of the industry’s most advanced window and door products. Serving Southern California for replacement and new construction applications, Value focuses on customer service and producing quality products in a wide variety of sizes and materials.
Last year, Value Windows and Doors added a new way for dealers to order its products that is faster, more accurate and costs less. The Duarte, Calif-based company now uses A+W iQuote, an online ordering tool, to make window and door estimating as easy as online shopping.
Traditionally, a dealer writes up a customer order then send it to the factory for price quotes and turnaround time. It can take hours or days to get a quote back. Only then can the dealer present a firm estimate to their end customer.
Value’s solution uses A+W Software’s iQuote intuitive software to guide the user through the ordering process. As selections are made for frames, grids, glass, etc., and sizes and quantities are entered, the order price is adjusted in real time. Since the iQuote system is part of Value’s A+W Cantor ERP system that runs its production department, completion and delivery dates are based on real-time inventory levels and manufacturing schedules.
“Our customers can trust the accuracy of the information, since iQuote is an extension of the A+W software we use internally,” says James Ye, president of Value Windows and Doors. “It eliminates the need for customers to call in and confirm orders, yet it offers them the option of checking our web portal day or night for order status, even when our factory is closed.”
Online ordering with A+W iQuote eliminates the possibility of error from manual re-keying. In addition, orders placed online are easier for Value Windows and Doors to process, as the software automatically generates the inventory and materials requisitions, timing everything so that the materials are in-hand when production begins. As a result, the company offers a discount to customers placing their orders via iQuote.
No software is required for Value’s customers to use the web-based iQuote, and Value has pre-populated it with data and all their available configuration options. According to Mr. Ye, their A+W software helps Value employees do their work more efficiently, and the company is confident that iQuote will also provide value for their customers.